How can we help?
Browse the guides below, or send us a message — we reply by email, usually the same day.
Account and billing
- Notifications
Turning on alerts and updates for your phone or desktop, and switching them off again.
- Billing, invoices and cancelling
Where your subscription is billed, how to change plan, and what happens to your data if you leave.
- Signing in and keeping your account secure
Passwords, two-factor authentication, and signing out a device you no longer have.
- The weekly digest
What arrives on Monday, and how to turn it off.
- Adding another store
Connecting more than one Shopify store to one Aplon account.
Ads & Attribution
- Blended ROAS versus Aplon-attributed ROAS
Why Aplon shows two ad numbers, and which one to trust for which decision.
Getting started
- Installing the Aplon pixel
What the pixel does, how to add it, and which tools stop working without it.
- Connecting your Shopify store
The two ways in, what Aplon asks permission for, and how to reconnect if the link breaks.
- Asking Aplo
The assistant built into Aplon — what it can see, what to ask it, and where it will not go.
- Setting your payment fees
Telling Aplon what your payment provider charges, so your profit is accurate.
- What Aplon does
A short tour of the tools and what each one answers.
Integrations
- Connecting Meta Ads or Google Ads
What connecting does, what Aplon reads, and what to do if it will not connect.