Why your numbers do not match Shopify exactly
Usually timezone, refunds, or what counts as an order. Here is how to tell which.
Small differences between Aplon and Shopify are normal, and there are only a few causes.
Timezone. Aplon buckets every chart by your store's timezone, the same way Shopify does. If you compare against a report in a different timezone, orders near midnight fall on different days.
Refunds. Aplon subtracts refunds from the day the refund happened, not the day of the original order. Shopify's reports vary on this. Over a month the totals converge; on a single day they can differ noticeably.
What counts as an order. Aplon excludes cancelled orders and counts each order once. Reports that count line items or include cancellations will read higher.
Test versus live. Test orders are excluded.
If the gap is large or does not fit any of these, send us the date range and the two figures you are comparing and we will look. Include which Shopify report you used — that is usually the fastest way to find the difference.
Still stuck? Send us a message — we reply by email, usually the same day.