Setting your payment fees

Payment fees are one of the four costs that stand between revenue and profit, alongside your product costs, your ads and your expenses. Aplon needs to know what your provider charges so it can subtract them.

Where Shopify gives us the real fee, we use it

For many orders, Shopify reports the exact fee it took. We always prefer that figure over an estimate.

Your rates fill the gaps: orders where Shopify has not reported a fee, and payment methods it does not report on at all.

Setting your rates

Go to Settings and enter a percentage and a fixed amount per transaction. Your provider states both, usually in the form "2.9% plus 30p".

The percentage must be between 0 and 20, which is wide enough for any real provider and narrow enough to catch a decimal point in the wrong place.

If you use more than one provider

You can set a rate per payment gateway. Add them separately if PayPal and your card processor charge different amounts, which they almost always do.

Until you set them

Any order Aplon cannot price is counted as unknown, and unknown costs stop it showing you a net profit. That is deliberate: an unpriced fee treated as zero makes your profit look better than it is.

The Profit and Loss screen will tell you how many orders are affected.

What rate to use

Take it from your provider's pricing page or a recent statement, not from memory. If your rate varies by card type, use the one you see most often — an estimate accurate to a tenth of a percent is close enough, and far closer than nothing.

Related

• Profit and Loss
• Setting your cost of goods