Billing, invoices and cancelling
Where your subscription is billed, how to change plan, and what happens to your data if you leave.
Where you are billed depends on how you signed up
If you installed Aplon from the Shopify App Store, your subscription is billed by Shopify and appears on your Shopify invoice alongside your other apps. Changes are made through Shopify's approval screen.
If you signed up on our website, your subscription is billed by card through Stripe, and invoices come from us.
You cannot be charged twice. Whichever route you came in by is the one that bills you.
Finding your invoices
Settings, under billing. Website subscriptions have every invoice there to download. App Store subscriptions appear on your Shopify bill, since that is where the charge lives.
Changing plan
From Settings. An upgrade takes effect immediately, and the tools it includes work on your existing history straight away — nothing needs setting up again.
A downgrade takes effect at the end of your current billing period, so you keep what you have paid for.
Cancelling
From Settings. You keep access until the end of the period you have paid for. There is nothing to email us about and nobody to talk to first.
What happens to your data
Your data stays with us for a period after cancellation, so that coming back does not mean starting from scratch. If you want it removed sooner than that, ask us and we will remove it.
Cancelling Aplon does not touch anything in Shopify. Your orders, products and customers are yours and are unaffected.
If a payment fails
We try again and let you know. Your account is not cut off the moment a card is declined — an expired card is not a decision to leave.
Sensitive changes ask you to confirm by email
Upgrading, changing billing details or exporting your data will sometimes ask you to confirm with a code sent to your email address. It is a small amount of friction on the actions that are hard to undo.
Related
Still stuck? Send us a message — we reply by email, usually the same day.