How to get help
The fastest routes to a person, and what to include.
There are three ways to reach us, and the first is the fastest.
The help button inside Aplon, at the bottom right of any screen. Use this one where you can: it sends your plan, your store and which screen you were on along with your message, so nobody has to ask you for any of it.
support.aplon.io, if you cannot sign in.
Email support@aplon.io from any address.
All three arrive in the same place and are answered by the same people. You will get a reply by email, and replying to it continues the same conversation rather than starting a new one.
What helps us answer in one reply rather than three: what you expected to see, what you saw instead, and the date range you were looking at. A screenshot is worth several paragraphs — you can attach one from the help button.
If your question is covered by a guide here, Aplo may answer within seconds. A person still reads every request regardless.
Still stuck? Send us a message — we reply by email, usually the same day.