- Why a tool is showing a padlockWhat the padlock means, and what to do about it.
- How fresh is my dataWhat "Updated 6m ago" means, and why a brand-new order might not appear on every screen straight away.
- Refunds versus returnsMoney refunded and items physically returned are different, and Aplon separates them.
- Why your numbers do not match Shopify exactlyUsually timezone, refunds, or what counts as an order. Here is how to tell which.
CONTACT
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Tell us what’s happening and we’ll reply by email, usually the same day. Signed in to Aplon? The help button inside the app is quicker: it sends your store and plan with the message.
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